Getting Help

Getting Help

We are expecting high call volumes during this unprecedented time; please be patient.

Priority phone support will be given via 434-924-HELP for faculty or students who are in an online class or attempting to connect to one that is starting soon.  If you are in an online class or trying to join one, please use 434-924-HELP.

If you are not in an online class, use any of our contact methods (chat, email, online) at https://in.virginia.edu/helpdesk, or contact one of the below as needed.

UVACollab Support: [email protected]

ITS Classrooms Support: [email protected]

Each School also has specific contacts:
Center for Teaching Excellence

CTE faculty can provide pedagogical support in transitioning courses from an in-person to a virtual format. Schedule a 30-minute consultation with the CTE.

https://cte.virginia.edu/

Email: [email protected]

Phone: 434-982-2815

College and Graduate School of Arts & Sciences

Learning Design & Technology: [email protected]

Sign-up for an in-person or remote session with the LDT team.

Curry School of Education

[email protected]

Questions about Canvas

Darden School of Business

Joanne Meier: [email protected]

Frank Batten School of Public Policy

Batten IT Support [email protected]

McIntire School of Commerce

McIntire Helpdesk: [email protected] or 434-924-7988

For LMS questions: McIntire Instructional Technology: [email protected]

For zoom or videoconferencing questions: McIntire Audio Visual Support: [email protected]

School of Architecture

Eric Field: [email protected]

Support ticket website

Classroom support: 434-924-4300

School of Continuing & Professional Studies

SCPS Instructional Design & Technology Team: [email protected]

School of Data Science

Cathy Anderson: [email protected]

School of Engineering

Michael Redwine: [email protected]

School of Law

Law Help Desk: [email protected] or 434.924-7808

School of Nursing

[email protected] or 434-924-8686

Kevin Tressler, Instructional Designer: [email protected]

UVA Library

[email protected]

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